Never miss another reservation with Hotel voice AI Assistant. Every call and query is handled for you instantly 24/7 across your key channels.
AI receptionist instantly answers every call or message with human-like responses in 50+ languages, day or night.
For booking and availability queries, shares pre-filled booking links with guests and routes calls to the right team when necessary — so no opportunity is missed.
With real-time access to your hotel’s availability, amenities, and offers, proactively upsells to guests, helping increase Average Booking Value (ABV) and drive more direct revenue from every interaction.
Enhances operational efficiency and guest satisfaction, boosting direct bookings, ADR, occupancy, and ancillary revenue.
Guest Calls Your Hotel Booking Confirmed in Seconds and AI Voice read your massages
Your AI Recruiter responds in your language and brand voice
Bookings, upgrades, modifications — even transfers to staff when needed.
Instant Guest Confirmation Bookings reach your guest right away, with automatic PMS updates.
AI Hotel Receptionist Voice platform features a suite of intelligent assistants designed to streamline operations, uplevel guest service and drive bookings—without adding to staff workload.
Answer guest and traveler inquiries instantly, reducing wait times and staff workload.
Handle reservations, provide real-time updates and run a more efficient call center.
Deliver personalized recommendations for dining, service and local attractions.
Effortlessly manage new bookings and modifications, capturing revenue 24/7.
Find answers to common questions and get the help you need, all in one place.
AI Hotel Receptionist is an AI-powered voice agent purpose-built for the hospitality industry. It handles inbound reservation calls, provides real-time rate and availability quoting, processes bookings, manages upsells, and escalates to human staff when needed. It is deeply integrated with your CRS/PMS and delivers consistent guest service 24/7.
Unlike IVRs, which route calls based on menu options, or chatbots limited to basic FAQs, AI Hotel Receptionist understands natural language and can engage in dynamic conversations. It’s trained to handle the full reservation flow—quoting rates, confirming bookings, and handling upsells—just like a human agent.
AI Hotel Receptionist integrates directly with leading CRS and PMS systems, including RateGain’s suite. It pulls live inventory, rate rules, availability, and restrictions to ensure accuracy in guest communication.
Typical go-live time is 2–4 weeks. The process includes CRS integration, voice customization, training, testing, and deployment. The RateGain team supports the rollout end-to-end.
VIVA supports 30+ languages, including English, Spanish, French, and others relevant to North American guest demographics. It delivers fluent, context-aware conversations in the guest’s preferred language.